GENERAL POLICY

Andrea West Design has expertly curated and selected all product that we love and use in our projects and within our own homes. We love each piece but recognize at times you may need to return an item. 

FOR MOST ITEMS WE ALLOW RETURNS UP TO 30 DAYS AFTER RECEIVING THE PRODUCT. 

FOR CLEARANCE, FINAL SALE, AND FURNITURE ITEMS ALL SALES ARE FINAL AND RETURNS ARE NOT ACCEPTED. 

Customers are responsible for return shipping

All returns are subject to a 15% restocking fee

Our customers are responsible for return shipping. Refunds are made to the original method of payment, less shipping and handling. Shipping and handling charges are non-refundable, unless the item received is damaged, defective or incorrect.

Returns sent in that arrive with postage due will be returned to sender. Please allow 3-5 business days, from the date of receipt, to conduct a quality control review and issue a refund. Once a refund has been issued, you will be notified via email. Please allow 5-7 business days for the refund to post back to your account. 

EXTENDED HOLIDAY RETURN WINDOW

Orders placed during our holiday period (November 15th through December 25th) qualify for our extended holiday return window and may be returned within 45 days of delivery. If you have any questions regarding this extended returns window, please email our Customer Experience team at hello@andreawestdesign.com.

 

FURNITURE AND OTHER CUSTOM ORDERS

Furniture and custom orders may be cancelled within 24 hours of submitting the order. All furniture and custom order sales are final after this cancellation window. Please note, backorder dates are subject to change based on manufacturer production. Our team will provide notifications on impacted items as soon as we receive them. We cannot accept returns on any furniture purchases. Furniture is carefully inspected prior to shipment, but damages from shipping does happen occasionally, and we ask that you inspect your pieces upon receipt. Please note any damages at the time of delivery.

If a defect is discovered and/or delivery is refused, please contact our Customer Experience team within 48 hours at hello@andreawestdesign.com. 

Furniture that is refused due to size will be exchanged for merchandise or store credit only. We cannot cancel orders for in-stock merchandise once it has been transmitted to our vendors and fulfillment centers. Furniture that is refused due to non-damage or defect related feedback will be will be issued store credit as a refund less the original shipping and handling fee charges, a 15% restocking fee, and any return shipping fees.

STOCKED DECOR ITEMS

We accept returns for decor pieces within 30 days of delivery with proof of purchase. We regret that we are not able to cancel orders for in-stock merchandise once they have been transmitted to our fulfillment center

FINAL SALE & CLEARANCE ITEMS

Please note that final sale and clearance items are not returnable or exchangeable except for manufacturing defects.